Blizzard Lighting is committed to providing absolute customer satisfaction. If you have a problem with one of our products, we want to fix it! We've gathered some helpful resources here to start your troubleshooting. If you still have problems, please contact us right away, and we will make it right!
Q. How many wiCICLE's can you use at once?
A. As many as you would like, as long as you do not exceed 1 universe of DMX channels, i.e., there are 512 channels of DMX over 1 universe. Most fixtures use between 3 and 17 channels of DMX. If you used fixtures that use 10 channels you could have 51 wicicles receiving from 1 transmitter. While this is unlikely, it is possible.
Q. How far is a wiCICLE's range?
A. 1000 feet maximum (line of sight)
Q. Do wiCICLE's work with moving head fixtures?
Q. Why the LightCaster over the wiCICLE transmitter?
A. The LightCaster has a greater range of transmission than that of the wiCICLE transmitter.
Q. Why is my wiCICLE receiver flashing constant green and not accepting a signal from my LightCaster?
A. The fixture it is plugged into is set in master mode. It must be set for slave mode. Set your lighting fixture to slave mode, wait up to 30 seconds, and then the wiCICLE should link with your LightCaster.
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ONE year warranty on all non-DMX units purchased and installed within the USA. Proof of purchase from an authorized BLIZZARD LIGHTING dealer within the USA is required.
TWO years on all DMX units purchased and installed within the USA. Proof of purchase from an authorized BLIZZARD LIGHTING dealer within the USA is required.
Our hours are Monday through Friday, from 8 a.m. to 5 p.m. Central time. We also try to make ourselves available via email after normal business hours whenever possible.
Remember to first obtain a return authorization number from Blizzard Lighting, then send your unit to:
Attn: Customer Service
2705 Brookview Ct.
Brookfield, WI 53005
It depends on the unit. Typically, the fuse is located near the power plug. Check your owner's manual for more information on fuse placement. If you've misplaced your manual, you can download a copy here.
If you've misplaced your manual, you can download a copy here.
It depends on the unit. Typically, the on switch is located near the power plug, however many units do not have a power switch. Check the mains plug for correct insertion, and ensure the circuit has power.
Please contact us by filling out the dealer application form available on our Web Site. Become a BLIZZARD LIGHTING Dealer
The short answer is no, the only way you can purchase directly from Blizzard Lighting is if you become an Authorized Blizzard Lighting Dealer. We do not typically sell to the end user, however from time to time we do offer B-Stock or refurbished units for sale directly, either via our website or through online eCommerce websites.
Repairs on units under warranty are performed at our headquarters. Our warranty covers the cost of parts, labor, and the return shipment. We also service units that are no longer under warranty, for a fee.
It depends on the unit and the issues that the unit has. The price would vary based on the cost of parts and the labor needed to repair the unit.
Currently, our turn-around time averages 5 business days.