ONE year warranty on all non-DMX units purchased and installed within the USA. Proof of purchase from an authorized BLIZZARD LIGHTING dealer within the USA is required. TWO years on all DMX units purchased and installed within the USA. Proof of purchase from an authorized BLIZZARD LIGHTING dealer within the USA is required.
Our hours are Monday through Friday, from 8 a.m. to 5 p.m. Central time. We also try to make ourselves available via email after normal business hours whenever possible.
Email our Support Department at
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. Tell us what part you need, we will give you the part’s cost plus shipping. Then we request your credit card information, charge your credit card, place the order, and ship out the part to you.
Remember to first obtain a return authorization number from Blizzard Lighting, then send your unit to: BLIZZARD LIGHTING RA# Attn: Customer Service 2705 Brookview Ct. Brookfield, WI 53005
It depends on the unit. Typically, the fuse is located near the power plug. Check your owner's manual for more information on fuse placement. If you've misplaced your manual, you can download a copy here.
It depends on the unit. Typically, the on switch is located near the power plug, however many units do not have a power switch. Check the mains plug for correct insertion, and ensure the circuit has power.
The short answer is no, the only way you can purchase directly from Blizzard Lighting is if you become an Authorized Blizzard Lighting Dealer. We do not typically sell to the end user, however from time to time we do offer B-Stock or refurbished units for sale directly, either via our website or through online eCommerce websites.
Repairs on units under warranty are performed at our headquarters. Our warranty covers the cost of parts, labor, and the return shipment. We also service units that are no longer under warranty, for a fee.
Please email the Customer Support,
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to receive an RA #. Please make sure that RA# is on the shipping label only. Send the unit to us. We will repair it and send it back to you. We will respond to your email within 1 business day, and typically within a few hours.
Please email Customer Support,
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
to receive an RA #. Please make sure that RA# is on the shipping label only. Send the unit to us. We will repair it and send it back to you. We will respond to your email within 1 business day, and typically within a few hours. We want to be sure that you are a satisfied customer, and will do everything we can to ensure your satisfaction!
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